Теrms & Соndіtіоns
Update 30 May 18
Who we are
This Website is an online education platform where Customers can find freelance Writers who can provide high quality
essays, dissertations and other writing services. As a platform, We ensure delivery of the services by Writers and
payment to Writers by Customers. On this website, Customers can find Writers with the skills required for their job and
who meet their budget, Turn Around Time and other requirements like originality of content.
How It Works
The contents on this website (the “site”) are provided by “Plan B Services LLC” (herein after referred to as “We”, “Us”,
“Our”), registered under US Law, acting on behalf of and in the interests of Boosta LTD (Cyprus) on the basis of a
By using this site / placing an order / making payment, it is deemed that you have read and agreed to the following terms
and conditions. If you do not agree to them, do not use the site or access the service from it.
Writers are freelancers and are free to apply for an account. Every writer needs to pass internal tests prior to being
able to take orders. Every writer has its own rating. Writers with bad ratings are permanently banned to avoid “bad
product quality” issues. If Support Team is not sure whether certain writer is able to provide quality services, writer
can be asked to provide additional data on his education/courses and/or to write a trial essay in order to test his
Customers can place an order by following the order process for the specific job which writers would perform. Once
Writers accept these terms to perform the job, it will be their responsibility to complete the job within the agreed
time and ensure the quality.
Once the job is complete and payment is made by the Customer, Writers transfer all rights and ownership of the products
to the Customer.
You also understand and agree that the Services may include certain communications from Us, such as service
announcements, administrative messages and updates.
While registering with the site, please, use a valid email address/phone number via which you can be reached since we may
be required to contact you. Providing an incorrect email address is a violation of the Terms and Conditions of this
agreement. In addition, you can also use your Facebook ID* to register on the site (*if available).
Customers place orders on the site. We do not collect any fee for placing orders. Writers bid for the jobs placed by
A writer specializing in a field chosen by the customer, contacts the customer right after the job was assigned. The
writer is responsible for obtaining the detailed list of instructions for the job to be successfully completed. Once a
Writer’s bid is accepted, the Customer deposits the agreed amount of money with our site.
We use a messaging system for communication. Our Support Team as well as writers use a messaging system to get any
information on updates regarding the job. Please check the inbox regularly, and promptly address any questions, concerns
or additional instructions using this interactive feature. You are not allowed to disclose and share any personal
information (including e-mail address or phone number) with writers asking them to work directly with you outside our
service. Messages containing fraudulent words and word-phrases will be automatically blocked by our system and will not
be visible to the Writer. In case You were caught by sharing personal information, the order will be automatically
“Finished” with no further investigation or compensation option. We consider such cases as an attempt to scam our
When a job order is created by a Customer, both Customer and Writer can use the tracking system to know the progress of
the job. We also reflect the status and percentage of work completed.
When You upload, submit, store, send or receive files with text information to, or accept similar reports from our
Services, You give/grant to Us (Our representatives, agents, employers) a worldwide, non-exclusive, royalty-free,
perpetual, irrevocable license to use, host, store, reproduce, create derivative works (such as those resulting from
translations, adaptations or other changes), you communicate such content.
Delivery and Copyright
We shall not be responsible or liable for any type of delivery issues including those resulting from any of your service
providers like internet, email, etc. which are beyond our control, or failure of customer to download the product. Our
Support Team is available to assist you with any delivery problems 24/7.
The products delivered by the Writer engaged by you shall be as per your specifications. You shall own the full copyright
pertaining to products and other materials delivered to you. If you find the Writer attempting to pass on plagiarized
content as original, you may reject the product and payment may be withheld.
Neither We or any of our affiliates and / or partners shall be liable for any inappropriate, illegal, unethical, or
otherwise wrongful use of the products and / or other written material received from Writers. This includes plagiarism,
expulsion, academic probation, loss of scholarships / titles / awards / prizes / grants / positions, lawsuits, poor
grading, failure, suspension, or any other disciplinary or legal actions. Customers shall take up the matter directly
with Writers for resolution of any disputes.
Customers can seek revisions of the product if it does not meet the specifications provided by the Customer. Release of
funds by the Customer is deemed as completion of the job to the satisfaction of the Customer. No refund, either in full
or in part is possible if the Customer accepts part of the job or the complete product and instructs the release of
funds to Writer.
In the event that the sources required for Your order are rare, obscure, not open sourced or readily available to the
general public, it is Your responsibility and You hereby agree to provide those materials at the time You place Your
Order. Failure to do so will result in a violation of these Terms and Conditions and We may in its sole discretion take
whatever action deemed necessary to address said violation, including, but not limited to refusal to complete Your Order
at all or within the agreed time frame, refusal to fully comply with agreed page requirements of Your Order, and/or
refusal to offer free revisions and/or any refund.
Money Back Guarantee
We assess refund requests on a case-by-case basis as there are usually unique reasons as to why a refund request is made.
Please note that if you request a refund, we may require documented proof that the quality of your order is low (e.g.,
scanned copy of your instructor’s feedback, plagiarism report, etc.). Should you feel it necessary to make a refund
request, we will immediately forward your order to our Quality Assurance Department. After comparing their findings with
the reasons for dissatisfaction, the necessary corrective actions will be taken. Any refund request must be made within
the Refund Period.
In case We reimburse the money because of mistakes or some irrelevance to the initial instructions, our Quality Assurance
Department, at its sole discretion, evaluates the quality of the Paper and refunds an amount comparable to the
percentage of incorrect content in the Paper and mistakes present in it.
We provide various methods of contact (i.e. email, telephone, message board, and live chat) to facilitate communication
between you, us and the writer assigned to complete an order. Using any of these methods, our Customer Support Center is
available to you at any time and will respond to any refund request or other issue promptly. However, if such a request
is not received using any of the aforementioned methods within the Refund Period, the company will not be obliged to
honor or consider the above said request.
We offer a 14-day money back period for Papers less than 20 pages and a 30-day period for Papers more than 20 pages
Refund Period begins on the date of Customer`s order deadline and expires on the last day of the Refund Period. In case
you are not satisfied with any of the Services, you can submit a refund request according to these Terms within the
Refund Period. Once the Refund Period elapses, We will not refund any amounts paid.
We will refund 100% of the payment in the following cases:
– The order has not been assigned to a particular writer. You can cancel your order and get a full refund any time before
it gets assigned to a writer;
– In case you accidentally pay twice for the same order, we will refund you the second payment after your
* If you place two identical orders and pay for both of them, we will assume that you need both orders completed and
start working on them. Therefore, if any of the orders is paid by mistake, please, make sure you contact us immediately
to clarify the situation. Of course you can cancel any order that you do not need before it is assigned to a writer;
– If for any other reason your order is sent to you after the deadline and you do not need it any more, you can request a
full refund. However, in such cases, you cannot use the paper as it fully belongs to our company. We can decide to
utilize it at our own discretion and we also reserve the right to publish it online as a sample of our work;
– The research did not align with the initial instructions indicated in the Order Form (this is subject to inspection by
a Quality Assurance Department specialist;
– The level of plagiarism exceeded 10% as indicated in the extended plagiarism report.
We will refund some of the payment in the following cases:
– Up to 70% – if you cancel the order “in progress” before deadline if less than half the time has passed**;
– Up to 50% – if you cancel the order “in progress” before deadline if more than half the time has passed**;
** A writer has already spent a significant amount of time working on your order and must be compensated
– Up to 70% – if your order is late, but you still have time and would like to use the paper, we will recalculate the
price according to previous deadline option. The difference in price will be refunded to you.
We will refund no payment in the following cases:
– If you accept order after;
– In case of timely delivery of the Product, We will not be responsible for failure of the Customer to download the
Product. Please note that the you will still be billed for the service rendered and no refund is guaranteed at this
point in order to pay the Writer for the work done;
– If you received a low mark(score);
– If you are caught using our service;
– If your order is late because you did not provide some required information or materials on-time or we could not reach
you via contacts provided, then you can not claim a refund based on lateness. Please, be advised that it is very
important to provide valid contact information, including your email address and phone number, so that we can reach you
when emergencies occur;
– Excludes all liability for damages arising out of or in connection with your use of this Website. The latter includes,
without limitation, damage caused to your computer, computer software, systems and programs and the data thereon, or any
other direct or indirect, consequential and incidental damages;
– Non-refundable VAS – VIP Support, Assign the writer of your choice, Choose best writer automatically, Easy Bidding;
– Multiple Choice Question assignments and Problem Solving assignments are not subjected to any refund. Using answers
provided by the writer automatically means their approval. In case writer scores less than 50% of correct answers you
can be qualified for partial credit. The amount of credit is decided by the Customer Experience Manager separately in
Payment, Tax and Chargeback
Placing an order on the site for any job/project is free. You can add money to your account any time. However, you must
fund the project after you accept the bid of a Writer. You shall release the agreed fee on completion and delivery of
the work by the Writer and once it is accepted by you; either in stages, or in one lump sum on completion of the entire
project, based on the terms of your agreement with the Writer. After the final document was uploaded (100% completion is
stated in your order) you have 3 days to send us any complaints or revision requests. After 3 days money will be
released to the writer automatically as this is a part of our writers’ protection. Please, review your order carefully
before releasing the full amount of money reserved for the order. Once the entire agreed sum is received by the Writer,
it is deemed that the work is complete and is to your satisfaction, therefore, no refund will be possible.
If you do not plan to use Our services further, We will be allowed to withdraw the money after sending an appropriate
request. We ensure fund withdrawal from the User’s account upon request, if such a request is made within a year from
the last order date. If you use money from your balance after the request was sent to Us we reserve the right to reject
your request and close the ticket. If you have previously cancelled the order and money was returned to your balance, We
reserve the right to investigate the reason of cancellation and make a decision to either approve or decline your
withdrawal request based on the results of this investigation. If money on your balance has never been used before, We
will refund it within 3-10 business days after the request is placed.
Money shall be stored in your personal account for six months following delivery of the last order. Customer keeps his
right to make request regarding the return of unused money to Us within six months from the moment of receiving the last
order. After expiration of six months unused money shall be transferred to Us on account of paying for operating
A chargeback (being a challenge to a payment that a User files with their card issuer or financial institution), and any
subsequent reversal instruction, is made by the payment product issuer or third parties (such as payment processors) and
not by us. We are bound to follow such instructions.
You acknowledge and agree that we will be entitled to recover any chargebacks and reversals that may be imposed on us by
a payment product issuer or third parties (such as payment processors) on funds paid to you by Writers through the
Website, as well as any processing or any other fees whatsoever incurred by us on those chargebacks and reversals.
You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via
your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request or
other “Request for Information” or similar process, you expressly agree and consent to us to share any and all
information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback
You are responsible for paying any taxes, including any services or value added taxes, which may be applicable depending
on the jurisdiction of the services provided.
Depending on your residency or location, you may be subject to certain ad valorem or other taxes, on certain fees that we
charge. These taxes will be added to fees billed to you, if applicable.
You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.
OUR SERVICE IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF
MERCHANTABILITY, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. IN NO EVENT SHALL OUR SERVICES BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION)
ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS; ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS
AND/OR; ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; ANY BUGS, VIRUSES, TROJAN HORSES,
OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY CUSTOMER OR OTHER THIRD PARTY, AND/OR; ANY ERRORS OR
OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED,
EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR SITE. WE MAY PROVIDE LINKS TO THIRD PARTY WEBSITES AS WELL AS
ADVERTISEMENTS. WE DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED
OR OFFERED BY A THIRD PARTY THROUGH OUR SITE OR ANY HYPERLINKED SITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING.
THESE THIRD PARTY SITES HAVE THEIR OWN PRIVACY POLICIES. WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES OF WEBSITES YOU
CHOOSE TO LINK TO FROM SITE SO THAT YOU CAN UNDERSTAND HOW THOSE WEBSITES COLLECT, USE AND SHARE YOUR INFORMATION. WE
ARE NOT RESPONSIBLE FOR THE PRIVACY POLICIES OR OTHER CONTENT ON WEBSITES OUTSIDE OF THE SITE. AS A PROVIDER OF ONLINE
SERVICES, WE ARE NOT LIABLE FOR ANY STATEMENTS, REPRESENTATIONS OR CONTENT PROVIDED BY ITS USERS IN ANY PUBLIC FORUM,
BLOG OR OTHER INTERACTIVE AREA, EVEN IF WE HAVE BEEN ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME
JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
WE FURTHER DO NOT WARRANT THAT ITS SERVICE WILL BE SECURE OR UNINTERRUPTED; THE INFORMATION, TEXT, GRAPHICS, LINKS OR
OTHER ITEMS CONTAINED WITHIN THESE MATERIALS WILL BE ACCURATE AND COMPLETE. WE MAY MAKE CHANGES TO THESE MATERIALS AT
ANY TIME WITHOUT NOTICE. WE MAKE NO COMMITMENT TO UPDATE THE MATERIALS. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY
US, ITS EMPLOYEES, LICENSORS OR THE LIKE, WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR
We are not responsible for any problems or technical malfunction of any communication network or lines, computer online
systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic
congestion on the Internet or through any of Our Services or combination thereof, including any injury or damage to
Customer or to any person’s computer related to or resulting from participation or downloading materials (for the
purpose of viewing only), in connection with our Services Governing Law
These Terms shall be governed by the law of the State of Delaware. The United Nations Convention on Contracts for the
International Sale of Goods shall not apply to these Terms.
Any action or other judicial proceeding for the enforcement of this agreement or any of its provisions shall be
instituted in the courts of competent jurisdiction of the State of Delaware.
Any questions or concerns about these terms and conditions of use should be brought to our attention by email to [email protected],
and providing us with information relating to your concern.