Role of conflict in leader / follower relationship

Every manager realizes the moment he handles the people that, may be someday he would have to resolve a conflict. No organization is perfect. It would all be a matter of conflict management that would allow the organization to look perfect. And whatever happens, it should also be a matter of how the employees view the conflict resolution resulting from the management.

Conflict can be an altercation, or confrontation, between two other members of the organization with different resolves and views on a certain matter concerning the workplace or the whole organization itself. Conflict management, on the other hand, is a certain procedure followed by managers on how to resolve these altercations and therefore, closing ties of misunderstanding among members.

So how does all this play an important role in establishing the leader-follower relationships in organizations? For starters, conflict management, somehow steaming from pent emotions, helps the management understand the resolve, values and behavior of their employees. A good M practice is to know the other members better to know where should they would properly treated and assigned.

A good leader also would be able to show the other subordinates his true authority and how he would solve the issue using only his proper judgment. For the improvement of the organization, he should display that he is impartial and should therefore, treat his subordinates with the impartiality that all of them expects from someone of your position.

Conflicts also help each member of the organization understand each other, and at the intervention of the leader, should be able to understand the role of the leader in the organization. Without the members understanding the authority and role of the leader, it would be a very chaotic organization to manage. It would also show the values that the leader practices; if the leader has the true integrity of the real leader that everyone expects him to have.

Lastly, conflicts may be treated as just bumps in the road for the organization’s everyday life. It can be added up to the experience and would leave marks on every member: leader or follower, on how it was resolved. It would also be the clear manifestation that there is a leader watching them over for their every action on every issue concerning the organization.


Carter, G. L. (2006). How to Manage Conflict in the Organization. Retrieved October    28, 2006, from Web site:      

Triest, J. (2006). The Inner Drama of Role Taking in an Organization. Retrieved October 28, 2006, from The International Society for the Psychoanalytic Study of Organizations  Web site: