The members of every organization interact with each other, and this can be the cause of conflict. Even though conflict is generally considered a negative phenomenon because it means that some members of the group disagree with one another, it also has some advantages. Conflicts are dysfunctional if they bring only negative affect. However, functional conflicts can be beneficial for the organization sometimes. The main advantages of the conflict include: making the team discuss the problem they would otherwise possibly not even pay attention to; improving the quality of decisions; stimulating even shy members of the team to express their point of view; making the team relations firmer.
The example of dysfunctional conflict in which I was involved dealt with one of my colleague’s attitude towards me. We had equal positions in the company, and she wanted to look better in the eyes of management, so she was trying to force me into making mistakes. The conflict only had a negative influence because I couldn’t do my work at my usual high level for a while, until the management noticed the conflict and took some actions against my colleague. The management considered the conflict dysfunctional, and made sure it was over as fast as possible. The functional conflict I was involved in happened when in our division we had to make a decision about the computers which we had to get for the company.
One of my colleagues insisted on cheaper computers in order to lower the costs but I stood for quality versus lower price. The conflict had a very beneficial influence on the performance on the company because it made all of the members of our team to express opinions on the matter, supported by reasons which were very useful to consider for both me and my colleague.
The conflict brought our whole team together because we spent lots of time discussing the topic. Our final decision on which every member of the team had influence, was perfect both from the point of view of my colleague and me, so our conflict was very beneficial for the decision-making in our team. The management was very satisfied with our decision, and recognized the conflict which occurred as a functional one. It was very beneficial for the decision because it made the performance in the company much higher.