Operation Management

Course Objective:

The purpose of this course is to provide students with a basic exposure to the tasks and challenges facing Operations Managers, i.e., those people responsible for the vital function of producing the goods and services in any manufacturing and service organization. The ultimate goal is to maximize value and profits through customer satisfaction and provides an effective and rapid response to changing global market conditions

Reference Books:

Though variety of books will be consulted to deliver the lecture and making learning meaningful the students can refer to the following text books.

1. “Operations & Supply Management”, by Chase, Shanker, Aquilano, Jacobs, Twelfth Edition, Tata McGraw-Hill company, Special Indian Edition. (Main Text Book) 2. “Quantitative Analysis for Management” by Barry Render and Ralph M Stair. Prentice Hall. (FOR LP and Transportation Problems) 3. “Production and Operations Management”, Everette E Adam and Ronald J Ebert. Prentice Hall of India. New Delhi.2004. 5th Edition 4. “Operations Management Strategy & Analysis”, Lee J Krajweski and Larry P Ritzman.Person Education.Delhi.2002. 6th Edition 5. “Operations Management – An integrated Goods and Services Approach”, James R. Evans and David A. Collier, Thomson Publication, 2007 6. “Operations Management”, Norman Gaither and Greg Frazier, Cengage Learning Publications, 2004, 9th Edition

7. “Operations Management” William J. Stevenson, Tata McGraw-Hill Publication, 2005, 8th EditionSession Plan |Session. Nos.|Topic / Topics |Case-Study |Readings | |1 & 2 |Course Overview and |Crisis at Strocem RMC : Significance of Operations | | | |Briefing /Introduction |Management |Ch. 1 | | |to Operations | | | | |Management | | | |3 & 4 |Operations Strategy & |Operations Management at Southwest Airlines |Ch. 2 and Ch.5 | | |Competitiveness / Process Analysis | | | | | |a) Crunching munch time a little | | | |

|b) Takira Motors: Creating Assembly & Process Chart | | |5 & 6 |Product Design / Mfg. Process |Ford Motor Company in India : Developing Ford FIGO |Ch. 4 and Ch.6 | | |Selection & Design | | | | | |Made in India | | |7 & 8 |Service process Selection & Design |Spice Jet: Dedicated to serve customers with Excellence |Ch. 7 and T.N.11 | | |/ Facility Location | | | | | |Locating and Laying out the Fast Food Business (McDonald’s Case Study) | | |9 |Transportation Methods |Utilisation of Transportation Method in Sandino Furniture | | ||& First test component | | | |10 & 11 |Facility Layout / Waiting Line |Travel Safe Manufacturing Company(TMC) |T.N.6 and T.N. 7 | | |

Management | | | | | |Load Matrix | | | | |Harish Automobile Repair Shop : A Case of Queing Theory | | | | | | | |12 |Strategic Capacity Management |Excel Printers: A start-up’s Capacity Planning |Ch. 11 | |13 & 14 |Aggregate Sales & Operations |Bake a Cake(Discussion on Aggregate Techniques) |Ch. 14 | | |Planning | | | | | | | | | |Inventory Control |Inventory Management through ABC Analysis: A Case Study for Super Sounds Inc. |Ch. 15 | |15 & 16 | | | | | | | | | |17 |Second test component | |18 |Materials Requirement Planning |Materials Requirement at King’s Furniture |Ch. 16 | | | | | | | |Supply Chain Strategy |Zara’s Supply Chain Management Practices |Ch. 10 | |19 & 20 | |

| | |21 & 22 |Total Quality Management |a) Toyota Motor Company : loosing it’s Quality Edge |Ch. 8 | | | |b) Six Sigma at General Electric Company (GE) | | |23 & 24 |Just-in-Time & Lean Systems |a) Toyota’s JIT Revolution |Ch. 12 | | | |b) Lean Manufacturing Initiatives at Boeing | | | 25 |Project Management | Burj Dubai Project |Ch. 3 |

Evaluation Plan: Class Participation: 40, Multiple Choice Questions/ Quiz: 10, Class Test: 10, Project: 10, End Term Exam: 30, Total 100.