Service dealership involves work that can be very hectic for employees particularly if it is a company that deals with cars and particularly popular models such as Ford. A service advisor plays a very important role in such an enterprise as they are the ones who identify the problem with the specific vehicle and interpret what needs to be done to solve it. The service advisor is in charge of all follow up to ensure that proper repairs were done and that the vehicle remains in good shape.
In case any problems arise, the service advisor is responsible and must address the problem. Being in this position at Ford Service dealership give an opportunity to sometimes be in charge of employees as I could request for more people to be hired in the event I noticed the present number of staff was not enough in serving clients as Ford prides itself in efficiency and never kept clients waiting at the service stations.
As such I was able to experience several employee issues that caught my attention. As mentioned earlier, service dealership in vehicles involves chores that can be very mechanical and difficult for some people to do. Most companies, Ford included prefers employing individuals who are all rounded such that they can perform any of the required tasks on a vehicle. Most of these tasks are unfortunately too mechanical for most women and most companies rarely employ women to work in the garage.
At the Ford service dealership, I observed many women being turned down when they came seeking for employment even though they had the same qualification or better than that one of their male counterparts. The service department did not also employ women who were pregnant or males who were elderly. Whenever these individuals complained, the reason given which if not carefully analyzed sounded genuine was that he job involved tasks that old people, women and particularly those who were pregnant could not handle. In my opinion the reasons given by the company are not genuine.
Servicing is not all about getting under the vehicle to fix things, there are other tasks these individuals can comfortably do. Besides, there are women who are smart and fit enough to do these tasks. There is possibility that the company is reluctant to employ women because of the pregnancy condition and the fact that women are more likely to ask for leave more than men. It can be argued that Ford violates the some of the labor laws particularly those that prohibit employers to discriminate against sex and age.
Some of the individuals who felt discriminated sued the company for violating laws such as the Title VII of the Civil Rights Act that was enacted in 1964; this law was passed in response to the massive employment discrimination that was based on religion, national origin, sex and race. It was passed to protect both the employees and those who applied for jobs. The act sought to create equal employment opportunities particularly for the minority groups in the United States (Loevy, 1997).
The Act protects employees and applicants as it prohibits the employer from making pay, promotion or hiring decisions based on the employee or applicants color, sex, race, origin or religion. The employer can also not free or harass an individual based on the mentioned factors (Loevy, 1997). Other applicants sued the company of violating the Pregnancy Discrimination Act that was enacted in 1978 which prevents employers from discriminating against job applicants or employees based on their pregnancy condition or childbirth.
The Act protects women in this situation by ensuring that they are treated the same way other employees are, they can not be fired or refuse to be hired based on pregnancy, are not fired for not being able to perform some tasks that are required of them because of the pregnancy, are not fired after they take maternity leave, ensures that insurance plans regard pregnancy-related medical issues same as other medical problems (Guerin, 2007).