The U. S. Social Security Administration did not have to privatize itself when countless Americans discussed problems related to public ownership of social security. The Social Security Administration had its web pages for common folks to easily access. Besides, all Americans with access to the Internet could email social security administrators with their concerns and innumerable ideas.
Although the public sector is under no obligation to answer all concerns and incorporate all novel ideas of the common people – citizens are filled with hope as information technologies allow them to reach their elected leaders or public sector managers like never before. An email reaches a recipient as fast as the sender’s mouse click. This is perhaps part of the reason why Americans did not easily lose hope in President George W. Bush; in the twenty first century, even the president of the United States could be contacted twenty four hours of the day, seven days a week, via a computer.
According to the World Bank, electronic government “refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government (“Definition of E-Government,” 2008). ” Thus, e-governance promises to improve the services of the government to the common people. After all, even presidents of the United States want to please the citizens of America as they try to get as close as possible to pure democracy.
What is more, electronic governance is meant to improve the interactions of the government with the business sector. Small businesses, for example, may easily access online forms to apply for loans. Big businesses may easily use information technologies to provide relevant data to the government in the latter’s quest to improve corporate governance. Of course, good corporate governance also benefits the citizens. Thus, e-governance is said to empower citizens while raising the efficiency of the government.
Also according to the World Bank, the advantages of electronic government include the following: “less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions (“Definition of E-Government”). ” After all, the government also saves money – that it may use to improve the lives of the citizens, for example, to improve healthcare access, a problem facing millions of Americans today – when its cumbersome paperwork is transferred onto computers and everything is faster than before.
Undoubtedly, emerging information technologies – for example, new wireless technology applications – would also make it possible for citizens to access their government through their mobile phones. Citizens have more time to spend on their own lives, including their businesses, when information about government service centers can be easily accessed from anywhere (Anderson, 2004, pp. 99). Perhaps, in the near future, citizens would also be able to take virtual driving tests to get their driving licenses through their laptops.
The sky appears to be the limit as far as advancements in information technologies are concerned. Most importantly, when the public sector and the government work with information technology experts to make life easier for the common folks – the quality of life is improved for the latter. Citizens also become more efficient with advancements in e-governance. When “unattended kiosk[s]” take up the role of slow and steady government servants at service centers – life is easier than before (“Definition of E-Government”). Economic growth is a sure result. Information technologies work wonders for everybody, after all; businesses are not the only recipients of their benefits.
Anderson, K. V. (2004). E-Government and Public Sector Process Rebuilding. New York: Springer. Definition of E-Government. (2008). The World Bank. Retrieved Oct 31, 2008, from http://web. worldbank. org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20507153~menuPK:702592~pagePK:148956~piPK:216618~theSitePK:702586,00. html.