Chanetres. Business process reengineering

I am writing you in regards to my background, training and proven ability as a Business/ Data Analyst. I believe that my experience enables me to significantly contribute to your company’s IT department. After analyzing the attached resume, please note that I have attained valuable experience in all aspects of troubleshooting, desktop operations, and hardware/software applications.

I am organized, systematic, and continuously seek knowledge of advancements in the IT field. If you are seeking an IT professional with excellent communications and problem solving skills that can administer optimal support to your production, please consider my strengths and skill sets I have to offer. I believe it is mutually beneficial for us to meet and discuss the company’s goals and how my technical abilities can help you to accomplish those goals. Thank you for your time and consideration.

Sincerely,Chanet Neblett

Chanet Neblett1281 Reilly Ln, Clarkston,GA 30021 [email protected]

Professional Summary: IT / Business OperationsEmerging professional with solid business acumen and a unique blend of technology and analytical skills that is capable of working under pressure with cross-functional staffs to capture and enhance overall quality performance. Energetic, customer oriented, results-driven project leader and business operations professional with an outstanding record of successfully delivering complex projects on time. Collaborate with motivated teams to achieve peak performance levels, and foster a culture of constant improvement. Achievements at McKesson

❖ Hands-on experience with Business Process Reengineering (BPR) Project assisting with data cleansing and validation. Utilized third party research resources such as SDI and Secretary of State for go live preparation. ❖ Siebel (sales force automation) project validating over 4000 accounts for accuracy. ❖ Reviewed approximately 1,700 SAP CRM contracts to ensure they are in sync across SAP CRM and SAP ECC. ❖ Assist Customer Portal Support Team in resolving help desk tickets. ❖Consistently met required SLA’S.

Areas of expertiseCustomer service * Problem solving * Support/troubleshooting * Escalations management * Verbal and written communication * Strong teamwork/collaboration skills * SAP Knowledge* Solid time management/ multi-tasking Experience

McKesson Corp (Fortune 18 Health Care and IT Services Corporation), Alpharetta, GA Data Analyst Intern – Enterprise Data Management Team February 2010 to July 2010 Maintain master data integrity across MPT core business systems, including SAP (Accounting and Purchasing), CRM (Customer support), Siebel (Sales Force Automation) and Download Central (Electronic Software Distribution).Assisted on the Customer Portal Support Team, which was designed to improve McKesson’s communication with its employees and customers. Served as helpdesk coordinator assisting McKesson employees and customers with registering, account logins, and navigating within the Customer Portal.

Rem Kiks, Decatur, GA December 2009 to PresentAs Certified Nursing Assistant, provided homecare for persons with disabilities. Offered companionship and empathy with each client by providing excellent care and respect.

Forever 21, Lithonia, GA February 2009 to February 2010Provided consumers with outstanding customer service. Managed money, provided fashion tips, and ensured that the store reached its sales goals. Education and CertificationsYear Up Atlanta, GA Sept. 2009- July 2010Year Up is a one-year, intensive training program that provides urban youngadults with a unique combination of technical and professional skills, college credits and educational stipend. Earned six-month internship with McKesson Corporation.

Atlanta Metropolitan College, Atlanta GA Sept. 2009-December 2009 Earned 15 college credits in computer science and business communications courses.Monroe Community College Rochester NY Sept.2004- May 2005Earned 16 credits; majored in Business Administration.

American Heart Association, Stone Mountain, GA August 2009CPR and First Aid CertificationAwards and Recognitions❖Black scholar award – Irondequoit High School 6/2003❖Employee of the month – Forever 21 12/2005❖Awarded for teamwork, best total customer experience and outstanding contribution on projects- Wegman’s 3/2006 ❖Perfect attendance – at Year Up 10/2009