A different method of quality control the Halifax could use would be quality circles. With lots of volunteers working together there would be increased effort and would encourage teamwork. This is important for businesses to have as teamwork has been proven to be the best way of completing work as many ideas are being circulated. This method of quality control would affect the functions. The finance and accounting department would need to supply the volunteers with money so they can develop their new products. The new ideas found and better products made would mean more profit could be made helping the Halifax to achieve its objectives of 'achieving a major market presence in England and Wales' With the products being improved, this would also help in 'delivering quality earnings growth based on sound credit quality'
Quality circles would also affect the production function. This is because this function is responsible for making sure raw materials are being processed to create products for the customers. Quality circles would alter this if these products aren't made to the best standard and would create more work for the production function in having them made again. More employees may have to be hired resulting in better work done at a quicker pace. This would affect the meeting of objectives such as 'market leadership in mortgages and savings' and 'being the fastest growing banking and consumer credit brand in the UK' because work is being completed more quickly and new methods of doing work are being thought up from those in the quality circles.
The research and development function will be the most affected function by the introduction of quality circles. This is because as well as quality circles being able to improve the running of this function, this function can also help the quality circles. The research and development function affect the quality circles as they are the ones who have to find all the information about the products and who to aim them at. This also means that those in the quality circles can change the products to help meet the requirements of the customers. More employees could therefore be hired in this department which would mean more work gets done resulting in better information which means better products are made. This would help the Halifax's research and department to meet the objectives of 'building the most successful bancassurance operation' and 'seek creative solutions that deliver value to our customers'
Marketing and sales would be affected as they would have to work much harder to match the new developments from other departments if they are going to sell the best products to the customers. The quality circles would have changed the products to improve them and the marketing and sales department will have to sell these. With the products being improved it should make this much easier to do so than it was before as they become more desirable to the customers. The employees would therefore become much more relaxed as they find their work easier and work harder. The improved products would mean less time being spent on persuading customers to buy the products. This will help in the meeting of objectives of 'market leadership in mortgages and savings' and more profit is made which could be used for advertising the Halifax which would help to 'achieve a major market presence in England and Wales'
The Human resource department is affected because more employees might have to be hired as the quality circles are making more work for the Halifax to make it better meeting the objective 'be the standard by which others are judged' The human resource department are also responsible for making sure the marketing and sales function's workers are adequately trained and know about the new developments if they want to meet their objectives.
The administration function make sure the new developed processes are all carried out and that all the machines are kept in working order so that the products can be produced. Doing this allows for the Halifax to function properly. This function needs to work much harder so that 'catering' 'reprographics' etc are all performed to the best standard. This is done by ensuring each functions mail is sent to give customers all the information they want about these new products. By keeping the computer services working, it allows for all the other functions to work well which will help to meet all objectives.
As well as affecting the Halifax's functions, a change in quality control would also affect how well the businesses objectives are met. Quality circles would alter the Halifax's management style and decisions made which would help in becoming 'market leader in mortgages and savings' Quality circles are used to find what's wrong within the business and find ways of improving them. This gives the employees a chance in having a say about how the business is run giving them increased responsibility and will want to work harder helping the Halifax to become 'market leader'.
Also by having a laissez faire management style, employees are relaxed and talk about their work meaning the quality circle teams can get ideas from people outside the groups helping to 'build the UK's most successful bancassurance operation' By getting new ideas from their colleagues, the quality circle groups can help the Halifax in becoming the 'fastest growing banking and consumer credit brand in the UK.
With the quality circles editing processes and products, the Halifax can sell more products and 'deliver quality earnings growth based on sound credit quality' and therefore 'capitalise on the growth opportunities arising from the enlarged Halifax balance sheet' The main aim of the quality circles is to 'seek creative solutions that deliver value to our customers' Without quality circles these solutions may never be thought of and would hinder the Halifax to 'achieve a major market presence in England and Wales'
The quality circles will aim to find solutions towards satisfying the customers as the Halifax has a customer driven culture. Therefore this will help towards becoming 'market leader in mortgages and savings' By producing better products and service this will help to 'deliver quality earnings growth based on sound credit quality' and to 'capitalise on the growth opportunities arising from the enlarged HBOS balance sheet' The quality circles work to 'seek creative solutions that deliver value to our company' and these new methods may 'break the mould in business banking' and could be used to 'build the UK's most successful bancassurance operation'