Understanding How to Handle Information

CT302 – Understanding how to handle information in social care setting The legislation that relates to the recording, storage and sharing of information, in social care is the Data Protection Act 1998. It is important to have secure systems for recording and storing information in a social care setting so no data or medical records are lost, stolen or given to someone without authority (breach). If you need to access guidance, information and advice about handling information speak to a superior or line manage it.

The action to take if there are any concerns over the recording, storing and sharing is to be line managed as soon as possible, and to get a superior involved. Within my role and responsibilities I realise I have to be reliable and dependable and due to the nature of the work I do realise that I work real closely with my clients and members of the community and I must not form inappropriate intimate or personal relationships with individuals which may compromise the data protection systems.

Confidentiality is an essential part of the relationship between any clients/members and their social care provider. An example of supporting individuals to keep their personal date safe is I encourage those I work with not to give out their personal mobile phone details to those in the group they don’t really know, this might protect them from possible harm. One of the women who I am responsible for left some personal information (her mobile number) on a colleague’s desk and my colleague forgot to remove it, this could have been problematic because the office was in use throughout the day.

I reminded him (a volunteer) that there is a Clear Desk Policy protocol that must be followed at all times which is all personal files and other confidential information regarding clients/members should/must be removed from the desk to a lockable drawer/cabinet/storeroom to ensure security of information which could be identifiable to an individual. I did mention this to my supervisor who is going to follow up the matter to raise awareness to all staff and volunteers about the importance of understanding the need to secure and handle all information about clients/members appropriately as we do have guidelines in place.