In this task I'll be talking about different laws that are being set, for making a good business and solving the problems of customers, e.g. helping them to choose the best product. For example, if a customer buys a product e.g. if he/she wants to buy a digital camera and the sale person describes the product wrong, and starts giving the product characteristics which it doesn't have. For example, if the sale person says that the camera has a memory stick and it actually doesn't have any. For this situation there was law made in order not to break this laws the organization must describe the product right.
This law, Sale of Goods Act, was made in the year 1979 and was later amended in 2002. this act was based to those people who were giving wrong description to their customers, and they set a law to fit for the purpose for which they are intended, and must use satisfactory quality. The second example would be if you bought an umbrella and you went out in the rain and the water came through the umbrella, you would be able to complain under the law that it was not fit for the purpose for which it was intended.
Supply of Goods and Services Act 1982: this means the business must give the goods/service within reasonable time, reasonable charge, they should use correct materials to satisfy customers. For example, if someone takes a car to be washed by a company that offers a car washing service and that organization tells the customer to come and pick it up after 2 days. When the client picks up the car after 2 days and the car is not washed, the law has been broken as it allows for "within a reasonable time" in order to satisfy the customer.
Another good example for this act would be if a customer comes and wants to buy a TV. He/she comes to pay for the TV and the organization charges them 500 which is a reasonable price for a TV but doesn't mention the delivery charge. They then charge them another 100 for delivery. This is not an acceptable charge for delivery and the customer is protected under the law which allows "for a reasonable charge."
Consumer Protection Act 1987: The law was based not to mislead the customer as to the price of any item. And also to supply goods which are safe, and finally not to mislead customer over sales prices and not to exaggerate price reductions. Going into a pharmacy a customer wants to buy a medicine for reducing pain and the pharmacist gives them a medicine whose date has actually expired. They then charge the customer for the medicine. Under the law they are supplying goods which are not reasonably safe.
Another example would be selling a camera, and telling the customer that it can also take film when it doesn't actually take film, and charging them extra. The customer realizes that the camera is only taking pictures and does not take film. They are misleading customers over sale prices and exaggerate price reductions.
Consumer Credit Act 1974: This law was based to protect borrowers against unfair deals and extortionate interest rates, also not to let borrowers to claim compensation from a finance or credit card.prevent those people who tries to change the terms of an agreement of payment without any notice.
Selling a car seat without giving instructions, how close the belt and not giving any other safety instruction. This is supplying goods which are not reasonably safe. Going to a restaurant, buying a meal and the salesperson charge the customer extra for the sauce that the meal contains. This means that the restaurant is misleading customer as to the price of any item. Trade Descriptions Act 1968:
The law was based not to sell goods which are wrongly described by the manufacturer, not to sell any product which is wrongly described and not to make false claims for services, accommodation and facilities. Selling a packet of crisp by giving wrong information e.g. the flavor of crisp is cheese and onion when it is actually beef and some people who are vegetarian cannot eat that. When the customer buys the crisp he realized the flavor of crisp is actually beef, this is selling the goods which is wrongly described by the manufacturer.