The Residents

|Learning outcomes |Assessment criteria 1. 1 | | |Question: Describe 8 reasons why residents communicate to you | |Understand why communication is important in the|Answer: | |work setting |They need to talk to someone so they would not feel alone. | | |They may want a help such as go to toilet. | | |They want pass information. | | |They may be in pain, and then they can have some medicine. | | |For socialization. | | |When they want a drink or food. | | |To express their feelings like happiness, sadness or anger.

| | |They may want to know about something like a TV programme. | |Learning outcomes |Assessment criteria 1. 2 | | |Question: How does effective communication affect aspects of your own work practice | |Understand why communication is important in the|Answer: | |work setting |in our care home we have residents, staff (cares, | | |management,domestic,kitchen,maintenance)and visitors. if there is any changers of the | | |resident we all should know that as a team. If we communicate properly we can provide a | | |quality care for the residents.

Let say one resident said to me that she cannot swallow | | |properly. So I must make sure pass this massage to the relevant people such as senior, | | |cares, kitchen staff then only we can provide the quality care for that resident. If did | | |not pass that information to others it will affect to the resident think that’s how | | |effective communication affect to our care home. According to that we can update care plan | | |and can get the medical solution for that. | |Learning outcomes |Assessment criteria 1.

3 | | |Question: Why must you observe residents reactions when communicating to them. What points | | |would you be observing- verbal and non verbal and the reasons that these may mean | |Understand why communication is important in the|Answer: | |work setting |First of all when we talk to residents we must make sure they understand what we are | | |talking about. Observing residents we can understand whether they understood us or not. If | | |they cannot understand us we must adopt their language and repeat the question.

From their | | |facial expressions and body language most of the time we can get more information. So it is| | |very important to observe residents facial expressions and body language while we talk to | | |them. | | | ||Learning outcomes |Assessment criteria 2. 1 | | |Question: How do you find out about the individuals language, needs and wishes | |Be able to meet the communication and language |Answer: | |needs, wishes and preferences of individuals |Care plan | | |Get information from family and friends | | | | | | | | | | |Learning outcomes |Assessment criteria 2.

2 | | |Question: Name 4 different methods to communicate to the residents | |Be able to meet the communication and language |Answer: | |needs, wishes and preferences of individuals |Non verbal communication | | |Eye contact | | |Touch | | |Body language | | |Verbal communication | | |Vocabulary | | |Linguistic tone | | |pitch | |Learning outcomes |Assessment criteria 2.

3| | |Question: When would you need to gain extra support and advice when communicating with a | | |resident | |Be able to meet the communication and language |Answer: | |needs, wishes and preferences of individuals |When they got Dementia. | | |When they cannot hear | | |When they cannot see | | |Language barrier | |Learning outcomes |Assessment criteria 3. 1 | | |Question: Identify 5 barriers which may effect communication | |Be able to reduce barriers to communication |Answer: | | |When the hearing aid batteries dead. | | |Loud and noisy Environment.

| | |Differences of language | | |Different Accent | | |Illness of resident such as dementia, stroke | | |Poor hearing, eye sight | | | | |Learning outcomes |Assessment criteria 3. 2, 3. 3 | | |Question: Describe 3 ways to reduce barriers to communication and how you can check that | | |these ways have been understood | | | | |Be able to reduce barriers to communication |Answer: | | |Reduce the volume of TV | | |Change the hearing aid batteries | | |Take them to another room | | |Get a translator | | | | |Learning outcomes |Assessment criteria 3.

4 | | |Question: List the support and services that can be accessed to enable you to communicate | | |to the residents effectively | |Be able to reduce barriers to communication |Answer: | | |Speech therapist | | |Translator or interpreter | | |Internet | | |library | |Learning outcomes |Assessment criteria 4. 1 | | |Question: What does the term “Confidentiality” ,mean and how do you incorporate this within| ||your work practice | |Be able to apply principles and practices |Answer: | |relating to confidentiality at work |Confidentiality means the information about residents must hold in private.

The access for | | |the information is only for authorised person. | | |Within the care home you should not talk about this information in front of other | | |residents. If we need to discuss about confidential information it should be in the office | | |when we do hand over and we must close the door when we do that and it should be sheared | | |need to know basis. | |Learning outcomes |Assessment criteria 4. 2, 4.

3 | | |Question: When may information need to be confidential and when may it be required to be | | |shared with others | | |Answer: | | |If the information is confidential it should not be shared with others unless the reason is| | |genuine such as the resident is at risk of danger, harm or abuse. | | |The other thing when the carer come in to duty or the carer is covering the shift while the| | |others on leave then the confidential information can be sheared if it is good for the | | |resident benifits.

| |Learning outcomes |Assessment criteria 4. 4. | | |Questions: | | 4 . Be able to |Answer: | |apply principles | | |and practices | | |relating to | | |confidentiality at | | |work | | | | | Signed by Candidate ………………………………………………………. Date………………. Signed by Assessor …………………………………………………………… Date ……………… Assessor’s feedback: