Another example would be selling ice cream and saying to the customer that the ice cream does not contain nuts. When the customer goes home she realizes the ice cream contains nuts. This is wrongly describing the goods. Consumer protection (distance selling) (Amendment) regulations 2005: This law was based to give clear information to customers on all the aspect of goods being sold and the transaction process, to send written confirmation after the purchase has been made.
To give the customers chance to refund if the goods are not provided by the agreed date or within 30 days from the order. Selling a shirt which has a hole in it and when the customer goes home she realizes that shirt is damaged. When she comes to exchange or refund the shirt the organization doesn't do it, because she doesn't have a receipt to show that she bought it from the same shop. By 2005 all the organization are sending written confirmation after the purchase has been made.
Another example would be selling a skin cream which is not clearly labeled to the customer. It doesn't say for what kind of skin it is e.g. (sensitive skin). The organization must provide clear information to the customer on all the aspects of goods. M3: Personal selling is face to face communication aimed at informing and persuading customers for example a salesperson in a store providing information about a particular product.
For example going to boots, wants to buy shampoo the customer asks for help to give information and advice for the type of hair she is got, what's the best shampoo to buy. The salesperson comes and gives advice to buy e.g. head and shoulders, the particular shampoo is in 3 for 2 which means if she buys 3 shampoo's the organization will charge for 2 shampoos, the salesperson persuades the customer to buy 3 shampoos which is in especial price. This is a good salesperson, because she has described the product and also satisfied the customer with the service.
An organization that sells food, e.g. Tesco is selling food product, a customer comes and asks for an ice cream that does not contain nuts, the salesperson comes for help and she gives the ice cream that contain nuts, because they were running out of the ice cream that does not contain nuts. The customer was actually allergic to nuts. When the customer goes home she realizes the ice cream contains nuts, the sales person break the law which was about consumer protection (providing clear information to consumers on all aspects of goods being sold and the transaction process).
Another example that shows the laws have broken e.g. an organization like EBay that sells online shopping, they sell a digital camera that shows they guarantee 1 year, if the camera damage they will give the customer the chance to exchange or refund. When the camera gets to customer, after about a month the camera damage, when the customer informs the organization, they don't exchange it.
That is breaking the law, because before buying the camera they told the customer that if anything happens to the product during one year the organization is responsible to either exchange or refund. The organization is breaking the law that was set on the year 1982 (using satisfactory materials). An organization must satisfy the customers by selling the products they are offering.
The final example that shows the law has been broken is when a customer visits an organization, he/she want to buy a product in cheap price but the organization must tell all the advantages and disadvantages of the product if for any reason the product is reduce. A customer visits the business e.g. Primark and wants to buy a shirt the original price of the shirt is ï¿½25 and the shirt is reduce the price of the shirt is down to ï¿½8, the shirt was actually damaged but the organization didn't inform the customer about it.
These three situation shows the law has been broken in various ways, the government set these laws in order to satisfy all customers, and also to provide reliable businesses for the country. In any organization the sales person must know about the product they are offering, he/she should be confident of whatever he/she says, in other word the salesperson must be trained so that to give the right information to the customer.
To make a good organization the business must give the rights to customer e.g. to refund, exchange goods if it's damaged or it does not satisfy the customer, so that all the customers can be more confident when making decision about buying a particular product, and also there is less risks involved.
For making customers satisfy with the product that the organization offers, the business must provide training to staff, so that the staff to give correct information about the product. If a customer has complain they must have the solution, in how to solve the problem and how to make them confident in buying the product they are offering.
The employers are required to have rules and policies that ensure that the working environment is safe. All employees are expected to follow any safety rules that exist but it is the duty of the employer to make that the workforce knows the rules and follows them. Many people buy large items on credit that is they pay for the item, over a period of time. The consumer credit Act ensures that the consumer is aware of the annual rate of interest charged on the money that they have been borrowed.