Skoda´S Change of Public Perception Analysis

ŠkodaAuto Company was founded in 1985 in Czechoslovakia by Laurin and Klement. Initially, only bicycles were made, but gradually they began the production of motorized vehicles, debuting their first automobile in 1905. Up to 1989, Škoda kept its car business monopoly, but due to the existing political climate - the communist government had just been overthrown- the new Czech government and Škoda management began to look for a suitable partner to revitalize the brand and approximate it with what western companies were achieving in terms of design, technology and naturally, in market influence. So in 1991, Volkswagen was chosen.

Unlike Renault, Škoda’s other strong contender, Volkswagen didn´t want to merge Škoda into their company, but instead have it act as a subsidiary so as to take advantage of its 35% market share in Eastern Europe (Ledgard, 2005), and to be able to expand its prospective customer base. Following Škoda’s total acquisition in 2001, expectations from VW were surpassed, with Škoda contributing with 25% of profits today (Neroth, 2009). The brand has slowly, yet steadily been able to increase its market share, thus allowing VW to aim towards a more up-market clientele.

* Through diverse management strategies and approaches it managed to change its image, design, technology and target consumers in order to transform itself into the profitable, renowned and award winning car manufacturing company.

Strategic Direction It used the market penetration approach, which according to Johnson et al. (2008), is the strategic direction “by which the organization takes increased market share of its existing markets with its existing product range (…). It builds on existing strategic capabilities and does not require the organization to venture into uncharted territory.”

Škoda was already a good car manufacturer; Czechs are known for vehicle assembly capabilities; but skilled labour and new machinery were scarce, which lead to unanswered demand and below-standard output (Neroth, 2009). Mainly it needed to assess and consolidate its position in the market.

Škoda

Source: Johnson et al, (2008). Adapted

Analysis and Change Škoda´s SWOT analysis permitted an informed insight about what weaknesses and threats, internal and external were hindering this company’s market performance. Škoda’s main weakness was a negative public perception of the company and a small market share due to a strong competition. VW´s management soon worked around in different directions, aiming to improve every possible area.

Changes in terms of design, image and technological innovation were taken through various investment activities, such as new engine plants, employment of new designers and engineers, including the first corporate university in Czech Republic providing business and technical degrees. Facing Competition

According to Porter, (Competitive Advantage, 1985), he indicates three forms of competitive advantage that firms can adopt in order to succeed. The group decided to focus on two generic strategies: to focus on a few market segments, typified by being homogenous with similar customer characteristics (Napuk 1993; Holtje 1981) and within those, it pursued differentiation, offering a good-value for money car. Source: Porter, 1985 (adapted)

Škoda´s competitive strategy

By its association with the reputable brand of VW, Škoda was able to move its product upmarket: cars were now produced using common product platforms (Meyer&Lehnerd, 1994), design and quality enhancements were made so that the new generation of cars appealed to a younger public, with a focus on families, with the launch of the Škoda Felicia in 1994 for example.

Škoda’s subsequent launches like the 2002 Škoda Superb with its attractive design joined with elegance and comfort, a combination that catered to a higher income customer; Octavia RS has more of a sports car look and an engine faster than standard; the Škoda Praktik, a commercial vehicle with a large freight compartment is ideal for business purposes . The diversity of offerings illustrates a strategy not only targeting one particular segment within the market but various ones, reflecting the difficulties of possessing foothold in a small market share of the less profitable lower end market.

Going from “A” to “B” Source: Johnson et al, (2008). Adapted To better illustrate Škoda’s course, Bowman´s Strategy Clock is useful; it demonstrates the combination of cost/perceived value that companies use while showing how likely each strategy is to succeed. Škoda´s position started out at position 1 with low price/low added value destined at the mass market. Škoda was a Socialist controlled enterprise for many years and as a result, the product was poor in design and performance, simply being a cheap option for everyday transportation.

Through the financial support VW made available as well as the transferred managerial know-how and new production concepts (Pavlinek, 2008), Škoda turned into a major passenger car manufacturer, thus allowing a subsequent shifting to position 4, “Differentiation” with this point in strategy translating into an increased price faced with a higher consumer perceived value, as the firm offers higher levels of existing value dimension (Bowman, 1998).

The costumer perceives this value as sufficient to bear a price premium. Offer is such that competitive advantage is achieved by offering a quality product, and while its price has suffered a slight rise, it is still very competitive in comparison with similar product offerings from other firms. ŠkodaAuto was in a position to demand a higher amount of money for its products because it proved itself as a reliable and modern company that thrives in offering “only the best for its customers” (ŠkodaAuto, 2011) the principle its original founders abided by, that is still imperative to the day. Every year Škoda supplies hundreds of thousands of automobiles providing a safe and comfortable driving experience to thousands of satisfied customers. Transforming the brand

This point in strategy implies added importance on branding; customers are willing to pay more faced with reassurance of a widely recognized brand. Branding is very relevant at this point because it justifies the price premium the customer is willing to pay. Škoda placed itself in the market as a customer oriented company, whose main aim was to offer prospects not only a high quality product but a great driving experience.

Consistency in delivering good quality cars and an innovative marketing strategy made this positioning possible. In the UK, the Škoda brand was seen as a producer of weak and cheap automobiles. After a marketing campaign that addressed people’s perceptions of the brand, the issue that was obstructing Škoda’s success was directly faced: the lack of confidence and regard people had for the brand. The marketing campaign was all about change: “We´ve changed the car, we´ve changed the

company, can you change your mind?”( Škoda Student Pack, 2008); “The Fabia is a car so good you won´t believe it´s a Škoda” (Fernandez, 2008) - Slogans like these grabbed people’s attention and caused them to view Škoda in a different way. Humor was a key factor in this advertising campaign because it used what was affecting the company image and turned the joke around. The marketing campaign connected to prospects in an emotional level: the message spread was that Škoda’s customers were happy and satisfied.

“When a company creates a strong brand it attracts customer preference and builds a defensive wall against competition” (Doyle, 2001) – Škoda sustains competitive advantage over other firms by continually investing into its brand. “Intangible assets such as brand, image or reputation (…) are difficult for a competitor to imitate or obtain.” (Johnson et al, 2008) - An important part of this company´s process of re-building its image was the Škoda Auto Social Responsibility:

Škoda sponsors international sporting events and has been a main partner of Tour de France since 2004; it also supports diverse organizations in the health area, children and disabled people, as well as being increasingly involved in providing transportation safety nearby its areas of manufacture. Another important division of Škoda is the environment: It´s own green coloured logo states a environmentally friendly company.

Škoda´s engineers foster efficient technology, recycling and waste management as well as careful use of elements that are harmful to the environment. The majority of models can be bought either in the standard range or the Greenline range which is more fuel, cost and tax efficient. Due to the factors mentioned above, prospects are willing to trade a higher value of money for what they perceive to be a good deal in terms of cost/quality relationship.

Conclusion In order for Škoda to gain its present market position, diverse management tactics were used, time and resources were allocated in the best possible way to permit the rotation around Bowman´s Strategy Clock to the Differentiation position. Adjustments and improvements were made not only in its marketing strategy, but to the product itself.

VW´s German managers changed the Czech’s more informal and less detail oriented approach to production and decision making within the company; design and engine were developed, so as to respond to the demands of modern day consumer: economic, efficient, attractive and environment safeguarding. Škoda is now a thriving car business with ongoing plans for modernization and market penetration in Eastern Europe and Asia, whose actual image has no connection whatsoever to its former past.

Appendix 1

Questions| Answers| 1. What was the original brand name used by the founders Václav Laurin and Václav Klement of the bicycle company started in 1895 that eventually became Škoda?| Slavia| 2. How many people made up the Škoda Group´s workforce in 2009?| 26,153 people made up the Skoda Group´s workforce in 2009 of which 2,035 were external persons.| 3. What was the company´s injury rate in 2009?| 1.6 injuries per million|

4. What were the values of total sales and profit after tax of Škoda Auto Group in 2008 and 2009?| 2008| 2009| 5. | Total sales| Profit after tax| Total sales| Profit after tax| 6. | 200,182 (CZK million) | 10,818 (CZK million) | 187,858 (CZK million) | 3,462 (CZK million) | 7. Which, if any, of the following is/are not a part of the Volkswagen group? Audi, Bentley, Buggatti, Škoda, Seat, Scania.| All of the aforementioned are part of the Volkswagen Group.| (Source: Skoda Auto, Annual report 2009)

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Doyle,P (2001). Marketing Concepts and Strategies. 4th european ed. Boston: Houghton Mifflin: ch 7-10

Fernandez, J. (2008), Marketing Week: Fabia Relaunch Stalls Revival.[Online] Available at:http://www.marketingweek.co.uk/trends/fabia-relaunch-stalls-revival/2063118.article (accessed on 24/20/11)

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Johnson, G., Scholes, K., & Whittington, R. (2005). Exploring Corporate Strategy. Harlow: Prentice Hall: p225, 233,258 Ledgard, J., 2005, Skoda Leaps to Market. [Online]. Available at: http://www.strategy-business.com/article/05306?pg=all (accessed on 28/02/11) Meyer,M., Lehnerd, A (1997).

The Power of Product Platforms. New York: Free Press. Mindtools.n.d., Bowman´s Strategy Clock: Making sense of the eight competitive positions.[Online]. Available at: http://www.mindtools.com/pages/article/newSTR_93.htm (accessed on 02/03/11) Napuk, K (1993). The Strategy Led Business. Cambridge: McGraw-Hill. p76- 94. Neroth, P (2009) The rise of Skoda. Engineering & Technology Vol. 4(19):25-2

Pavlínek, P (2008). A successful transformation? Restructuring of the Czech Automobile Industry [e-book]Omaha:Houghton Mifflin. Available at: http://books.google.pt/books?id=x3Q-FAtpsbIC&pg=PA30&lpg=PA30&dq=SKODA+socialism+Czech&source=bl&ots=N53v5NKRn6&sig=J_Fi0jreo4iDSoH OqvS51P-U77g&hl=pt-PT&ei=QkJ1TeTsBYrzsgb82ImEDg&sa=X&oi=book_result&ct=result#v=onepage&q&f=false (accessed on 28/02/11)

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SkodaAuto (2011). Only the best for you. [Online] Available at: http://new.skoda-auto.com/com/innovation/production/Pages/Carproduction.aspx (accessed on 03/03/11)

SkodaAuto,(2011), First Corporate University in the Czech Republic.[Online] Available at: http://new.skodaauto.com/com/about/perspective/education/pages/university.aspx (accessed on 03/03/11) The Times 100. SWOT analysis in action at Skoda. [Online] Available at: http://www.thetimes100.co.uk/case-study--swot-analysis-action--131-322-1.php (accessed on 24/02/11)

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