1) The companies that have stayed on top throughout this period are General Electric, Southwest, Berkshire Hathaway, and Proctor and Gamble. UPS and Coca Cola were some of the companies that disappeared. The companies that were able to stay at the top of the list were the ones able to deal with major changes in the industry easily.
In order to stay afloat in harder times, they were managed by people who understood operations management; they had a winning value proposition that was continually revitalized by the introduction of new products and services. The companies that did not stay at the top unable to make the necessary changes so easily; perhaps their operations management was not at the caliber of the other companies able to stay at the top of the list.
4)(a) Enrolling in classes: Classes must be scheduled so that students can enroll in them, students communicate with the advisor about necessary classes, students sign onto website and find suitable classes that fit together into schedule for each semester. The inputs of this process are the students and administrators time and problem solving effort. The activities are decision making, communicating, and scheduling so that everyone has a chance to take the classes they want each semester. The output is the student’s schedule and enrollment into classes.
The student’s schedule is being transformed. The customer is the student, the stakeholders are the professors who get paid to teach the courses and the businesses that would like to hire students once they complete their courses. The supplier is the university.
(b) Taking a class: The process and activities of taking a class entail making it to class on time every session, studying before class to be able to follow along and participate, arriving with the correct materials in order take notes and complete activities in class, and completing homework before it’s due. The inputs are the knowledge of the professor and information contained in course materials, along with the student’s hard work, studying, participating, and mentally and physically going to class.
The outputs are friends and education. The student is being transformed. The customer is the student. Or one might consider the business who would like to hire the student to be the customer. The supplier is the university.
(c) Buying a ticket for a play, concert, or basketball game: The process and activities of buying a ticket entail making a decision to buy the ticket, saving up the money, either ordering the ticket online or physically going to a ticket booth and purchasing the ticket. The inputs are time and money. The outputs are the experience of seeing a great play, concert, or basketball game and memories. The ownership of the ticket is being converted.
The customer is the ticket purchaser; the stakeholder is the owner of the basketball team, or the director of the play, or the manager of the band. If no one purchases tickets, those stakeholders may no longer have jobs. The supplier is the team, the actors, or the band.