Dr. Edward Deming is known for his management strategies and how to improve worker productivity through effective management. Deming’s main point is that most problems are systematic and that its managements responsibility to improve the systems so that workers can do their jobs more effectively. Deming thought a lot differently from other working people of his time. Other managers and lead executives main goals were to force workers to have grueling hours of labor with no regard to health and safety standards.
Workers often were frustrated with the lack of respect received in their place of work and would show up in some of the final products they worked on. Deming realized that giving people better situations to work in as well as having more quality final products will lead to greater successes in the workplace. Essentially, his theory states that that improvement in quality lead to lower costs and higher productivity because they result in less rework, fewer mistakes, fewer delays, and better use of time and materials.
Japan was one of the first countries to adapt this way of business after WWII which it is known for today producing new innovative technology. Deming is also responsible for the TQM, which stands for total quality management. Deming’s total quality management is summed up in his 14 points of management which summarize the key goals in effective management and motivating employees to produce quality products. When a company increases its TQM it commits to creating a product that exceeds the customers expectations and that is made with such quality that customers insist on buying your product.
We can see an example of this with the Ford Motor Company in the 1980's. At the time Ford was producing cars with transmissions made in both the US and Japan. Consumers kept asking for the Japanese transmission models that left Ford engineers baffled as to why. The Japanese companies were strictly following a Deming ideal in total quality management that was producing a better transmission for identical vehicles using identical parts.
This was revolutionary in changing standard operating procedures as well, not only is following the directions of a standard operating procedure sufficient but now you must try to master your craft of production to create a superior quality of a product. We can see this throughout business even today and from the example before in many different industries, one product may be made with the exact same materials and using the same technique but the one that is made with higher quality will always be the one with a higher demand among the customers.
Another main point that I think that is used widespread in today’s job marketplace is drive out fear or in other words make employees feel secure enough to express ideas and ask questions.
In today’s marketplace the employees that work together need to express their ideas, concerns, and questions because the more ideas that are circulating around a company from different people brings about more diverse thoughts about improving life in the workplace and the products that are made. The actual producers of the product of a company may not be managers of CEO's but have more hands on experience with the product and could have valuable ideas on improvements or innovations to the product as well as ways to produce it more efficiently.
Deming was a great thinker of his time and really set the tone for the way businesses and management operate today and will continue to operate in his theory in the future. His principals of management and total quality management ideals transformed companies around the world for the better as the companies went to heights they have never seen before. He realized that giving workers better working conditions and involving them more in the ideas that circulate around the business will benefit both the workers and the overall state of the company. These ideals are being used and innovated today to create better companies globally.
Works Cited Value Based Management. “ TQM Fourteen Points of Management”. 7 January 2011. 30 May 2011. http://www. valuebasedmanagement. net/methods_deming_14_points_management. html Leadership Institute. “Who is Dr. W Edwards Deming. ” 30 May 2011. http://www. lii. net/deming. html Scherkenback, Bill. and William Scherkenbach}. Deming's Road to Continual Improvement. Knoxville: SPC Press, 1991. W. Edward Deming, His 14 Recommendations changed the history of Japan and the world. Tpm online. 30 May 2011. http://www. tpmonline. com/articles_on_total_productive_maintenance/management/deming14steps. htm