Conflict between who’s right and who’s wrong Paper Example

 I.       Definition of the Problem

A.     Conflict between the two supervisors at the Rose Garden senior facility creates a different working environment that affects the clients, staff, and the administration.  Flexibility and rigid working schedule is the major issue that has been existed for a long period of time.  Each supervisor argues that their working schedule is the best for the wellbeing of the clients, for the staff members, and for the facility; it is difficult for the program director to decide who is right and who is wrong.

II.      Statements of Facts

A.     Christopher, the supervisor of the evening shift, and Eileen, the supervisor of the morning shift are different in terms of working schedule and expectations from the staff members during the shift.

B.     The nature of the work is different in the morning and evening.

C.      In the morning, staff members seem to be busier in contrast to the evening during which the workload decreases.

D.     Eileen, the morning supervisor, is more rigid and more demanding unlike Christopher who is more flexible and linen at staff.

E.      Both supervisors are expected to make a daily schedule for their staff.  Eileen makes a more detailed schedule that covers every single minute of the shift; Christopher, on the other hand, leaves a plenty of spaces blank in the schedule that gives the employees an option to choose the time for completing the task.

F.      According to the policy of the facility, each employee has a ten-minute break after working four hours in addition to the 30-minute lunch or dinner break.

G.     Eileen expects her staff to take the exact ten-minute break and not to exceed; Christopher, on the other hand, does not care if staff takes a longer break.

H.     Eileen also tries to enforce the facility’s rules and procedures by completing all of the required paper work in timely basis manner.  But, Christopher, dislikes too much paper work and argues that the papers are not necessary.

III.             Date Analysis

A.        As a results of the conflict between the supervisors, the clients, staff members, and the program director experience a significant differences at each shift; e.g., during the morning hours the detailed-working schedule gives the clients, the staff, and the administrator more predictable situation in contrast to the evening that the facility environment is difficult to be predicted; the paper works are frequently missing, and sometimes it is difficult to locate a staff or a necessary equipment.

B.      The different working schedule of the two shifts creates problems      for clients as well as for the employees; those who work in the morning often complain about the lack of consistency from the evening shift.

C.     The question who is right and who is wrong, will be continued for as long as the two supervisors disagree to cooperate and create a consisted format of working schedule and similar expectations from the staff members.

D.     Lack of consistency between the two shifts creates confusion, frustration, and misunderstanding for the clients, staff, and the administration.

IV.      Recommendation and Suggestions

A.     Both supervisors need to learn and develop an effective communication skill, and meet regularly to resolve their conflicts.

B.   Blaming each other for the personal differences in performing their duties does not resolve their problem; they need to focus on their common goal that are the wellbeing of the clients, the implementation of the rules and procedures, and the reputation of the facility.

C.  Eileen and Christopher may consider conducting a survey for getting feedback from the staff as well as ask the program director for suggestions and comments.