Conflict in the Workplace

In the position of nursing assistant, in a healthcare facility there is sometimes more staff available than the facility has hours to provide.  The staffing of this position is based on the daily census of the facility.  When the census is low someone either has to go home or is simply not scheduled for that day.  The general thought is that the people who have held the position longer, are more experienced and qualified should be the ones who get the most and best hours.  This however is not always the case.

The hours are sometimes given to the newer younger and less experienced staff.  When management was asked the reasoning for this, they stated that these were the people willing to come in on a moment’s notice, stay overtime when needed and rarely missed days.  This may be true, but these were also the people with no responsibilities.  When a person has several schedules to juggle it is not always easy to drop everything and come to work.

That does not make it okay to send the more experienced longer term employees home or schedule them fewer hours.  The schedule needs to take into consideration that plan things during the time they are not scheduled and may not be able to change this, and if they are scheduled they can plan on work.  It is important to be available and it is reasonable for them to value the people who can come in any time, but they could at least think about what is fair to everyone.

One way to solve the conflict would be to have a list of all of the staff and they would take equal turns being sent home early or having an extra day off when the census was low.  On the other side of this a list would also need to be made for everyone to take equal turns coming in on days off or staying overtime this would make it a compromise and provide everyone the same opportunities and responsibilities.  In addition management could collaborate with the staff to find out what days people had conflicts and attempt to schedule them off on those days to help solve the absence and scheduling problems.