Communication and Term Confidentiality

1. 1 Identify the different reasons people communicate To express needs To share ideas and information To reassure To express feelings To build relationships To socialize To ask questions To share experiences 1. 2 Explain how effective communication affects all aspects of own work Communication with others at work which could include colleagues at work and people we support, helps the development of effective relationships, builds trust between people at work, allows better way of understanding individuals’ needs, prevents misunderstandings and supports the development of own knowledge and skills.

1. 3 Explain why it is important to observe an individual’s reactions when communicating with them This is important in order to understand emotional states and to know if information has been well understood. To also know when and how to adjust communication method and to recognize barriers to communication. 3. 1 Identify barriers to effective communication Background and culture of individual Sensory impairment Dialect Use of jargon and language not appropriate to age or stage of development Environmental factors Attitudes Effects of alcohol and drugs Aggression.

Mental health problems Learning disabilities Health conditions Lack of confidence 3. 4 Identify sources of information and support or services to enable more effective communication Translation service Interpreting service Speech and language services Advocacy services Third sector organisations 4. 1 Explain the term confidentiality Confidentiality is when one person receives personal or sensitive information from another person and the information is not passed to anyone else without the consent of the person from whom the personal or sensitive information was received.

4. 3 Describe the situations where information normally considered to be confidential might need to be passed on A confidential information need to be passed on when individuals are at risk of harm or when abuse is suspected. Whistle blowing and concept of need to know. 4. 4 Explain how and when to seek advice about confidentiality By referring to line manager or supervisor Seeking consent Importance of following procedure.