Case study of Singapore E-Government

On the last twenty years, Singapore has made tremendous strides in exploiting IT in its bid to remain competitive in challenging regional and global arenas. Led by the government, the nation prides itself as a reference model for showcasing how technology can be successfully assimilated into our daily lives of the population. The progressive and meticulously crafted national ICT programs have established a strong foundation as Singapore leaps into a new frontier while embracing technologies.

The Journey has not been without its shares of bumps and potholes. Among the successes were also a number of failed experiments and initiatives. The failures in some of these projects did provide valuable feedback and were instrumental in shaping the design and implementation of subsequent e-government initiatives. The write-out is divided into 3 parts: The first part, offers the understanding of what Singapore e-Government is. An overview of Singapore e-Government journey is briefly highlighted.

The second part focus on the overall vision, business model, strategies, as well as on the key challenges and lessons that was learned. The Third and final part, the focus on critical success factor of Singapore e-government now and future. 1. Overview The action plans for Singapore e-Government have evolved in tandem with each National IT Plan to bring about exciting changes to the way Singapore Government works, interacts and serves the public. Singapore's e-Government journey begun with the Civil Service Computerization Program (CSCP) in the early 80's.

The CSCP was conceived with a clear direction of turning the Singapore Government into a world-class exploiter of IT. It marked the beginning of computerisation in the public sector that focused on improving internal operational efficiencies through the automation of traditional work functions and reducing paperwork. In the late 90's, the convergence of IT and telecommunications transformed the concept of service delivery. This required a paradigm shift in the way government services were delivered and the first E-Government Action plan was launched in 2000.

Adopting a customer-centric approach to delivering public services, it laid the foundation for the current e-Government Action Plan II (eGAP II). Diagram 1. illustrates the Singapore Government Journey e-Government 2. Model of Singapore e-Government Business. The first e-Government Action Plan has provided a strong foundation for the implementation of the second Plan. The vision of the e-Government Action Plan was to be a leading e-Government to better serve Singapore and Singaporeans in the new knowledge-based economy. A total amount of S$1. 5 billion was committed to this plan.